We collect various types of information to provide, operate, and improve our services. This includes:
Personal Information:
When you interact with us, such as by filling out contact forms, requesting a quote, signing up for services, or entering into a contract, we may collect personal details including your name, email address, phone number, job title, company name, and billing information where applicable. This information allows us to respond to enquiries, provide services, and manage client relationships.
Usage Data:
We gather technical information about how you interact with our website. This may include IP addresses, browser types, device information, referring URLs, pages visited, time spent on our site, and other diagnostic data. This helps us monitor performance, improve functionality, and enhance user experience.
Cookies and Tracking Technologies:
We use cookies and similar technologies to improve website performance and understand user behaviour. Cookies are small files stored on your device that help us remember preferences and analyse traffic. You can control cookie settings through your browser. Where required, we obtain consent before placing non-essential cookies.
Communication Data:
If you contact us via email, phone, contact forms, or other methods, including through Microsoft 365 services, we may retain records of those communications to respond effectively and improve our services.
We use the information we collect for the following purposes and under lawful bases recognised by UK GDPR:
To Provide and Improve Our Services:
We use your information to deliver services such as website design, strategic marketing, branding, social media management, and business consulting. Processing is necessary for the performance of a contract or to take steps prior to entering into a contract.
To Communicate with You:
We use your contact information to respond to enquiries, provide service updates, manage projects, and send marketing communications where you have provided consent. You may withdraw consent at any time.
To Enhance User Experience:
We use usage data and analytics to monitor website performance, personalise content, and improve overall functionality. This processing is based on legitimate business interests.
For Legal and Compliance Purposes:
We may process personal data to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights or the rights of others.
We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:
With Service Providers:
We may share data with trusted third-party providers who support our business operations, including hosting providers, technical partners, and cloud-based systems such as Microsoft 365. These providers act as data processors and are required to process information securely and only in accordance with our instructions.
For Legal Purposes:
We may disclose information if required by law or where necessary to protect our legal rights, comply with legal processes, or prevent fraud or harm.
In Case of Business Transfers:
If Visionary Media UK undergoes a merger, acquisition, or restructuring, personal data may be transferred as part of that process. Any such transfer will continue to be protected under this Privacy Policy.
With Your Consent:
We may share information with third parties where you have given explicit consent for us to do so.
Where personal data is transferred outside the UK, appropriate safeguards are implemented to ensure continued protection in line with UK GDPR standards.
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.
This includes secure hosting environments, encrypted website connections (SSL), restricted access controls, and secure storage within Microsoft 365 systems.
While we take reasonable precautions to safeguard your data, no internet-based transmission is completely secure, and we cannot guarantee absolute security.
Under UK data protection law, you have the following rights:
Access:
You may request a copy of the personal data we hold about you.
Correction:
You may request that inaccurate or incomplete data be corrected.
Deletion:
You may request deletion of your personal data where it is no longer necessary or where you withdraw consent, subject to legal obligations.
Restriction:
You may request that we restrict processing in certain circumstances.
Objection:
You may object to processing based on legitimate interests or for direct marketing purposes.
Data Portability:
You may request your data in a structured, commonly used, machine-readable format where applicable.
To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable data protection laws.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Enquiry data is typically retained for up to 12 months unless a contract is formed.
Client data is retained for the duration of the working relationship and for a reasonable period afterwards for legal and financial compliance.
Marketing data is retained until consent is withdrawn.
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the privacy practices or content of external sites and encourage you to review their policies before submitting personal data.
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date. Continued use of our website and services constitutes acceptance of any updates.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: hello@templates.visionarymedia.uk
Phone: 0333 880 5430
